What is Phivi?

Phivi is an online marketplace that helps people discover vendors and instantly book their services for any type of event.

What is Phivi's mission?

Our mission is to save time and effort for merchants and customers by simplifying the shopping experience and making it more convenient for everyone involved.

What are the benefits of using Phivi?

Some of the benefits of using our platform include:
  • Being where your customers are – online
  • Advertising to a bigger market with no strings attached – no monthly or listing fees
  • Ability to generate sales 24/7 so you never miss one
  • Easy personalization of your online storefront that doesn’t require coding
  • Automated invoicing and order tracking
  • Secure payments
  • Help and support on everything from dealing with customer inquiries to handling payments

How do customers find me on the marketplace?

People can discover vendors by browsing through specific product categories on this page or by searching for your business here. All products are sorted based on verified customer ratings, where the products with the highest average rating are listed on top.

Can I pay to be listed on the top of search results?

No, you cannot pay for any premium placements or pay to be listed on the top of search results. All products are sorted based on verified customer ratings, where the products with the highest average rating are listed on top.

How do I stand out from other vendors on the marketplace?

The best way to stand out from other vendors on the marketplace is to provide outstanding service to your customers and to encourage them to leave a rating and review on the products they booked since all products on the marketplace are sorted based on average customer rating. To maintain the integrity of our rating and review system, only customers that have placed an order with you can leave a rating and review on your product.

Do I need to make any commitments to selling on Phivi?

No, you may use our service for as long as you like.

In which states do you offer your services?

We are initially launching in the states of New York and New Jersey but will expand to others in the future. This means that vendors can be based in any state but must provide service to customers in New York or New Jersey in order to sell on Phivi.

When will you be coming to my state?

We cannot wait to come to your state! If you are interested in selling on Phivi but do not provide service in the states of New York or New Jersey, please send us an email at info@phiviapp.com to let us know where you are from!

Will you be launching a mobile app?

Yes, we expect to launch a mobile app on iOS and Android in the Fall of 2019.

How much do you charge to sell on Phivi?

Phivi never charges a fee to list on the platform. Only when you make a sale do we earn a small 5% transaction fee. This allows us to keep the platform running in support of your business.

Are there any hidden fees to selling on Phivi?

We pride ourselves on transparency. There are no hidden fees to selling on Phivi. Besides the 5% transaction fee (and standard payment processing fees that are charged by Stripe, Inc.), Phivi does not charge any other fees.

Does Phivi cover my travel or delivery expenses?

No, Phivi does not cover any travel or delivery expenses. Vendors may charge a Travel or Delivery Fee to customers by updating their settings here.

Is there a lot of maintenance required?

No, our platform was designed to require as little maintenance as possible from you, aside from updating your availability as it changes or as time goes on (which you can set years in advance). Unless there are changes to your services or business information, then there is really no maintenance required by you. We maintain the platform, so you do not need to worry about that.

Would you need any personal information from me?

When registering for an account you will need to provide an email address, phone number, business address, and your full name. To accept payments through Stripe, Inc. you will need to provide a bank account and other personal information to Stripe. We take your privacy very seriously – please view our privacy policy here.

Where do I find the Terms of Service?

Please see our Terms of Service here.

How do I create an account?

It is easy to create an account. Click on the Register link at the top of this page and follow the instructions on screen.

I would like to learn more about Phivi before signing up. How do I contact you?

You can contact us by email at info@phiviapp.com or by sending us a message here.

Is there a phone number where I can contact Phivi?

If you have any questions, please email us at info@phiviapp.com and one of our professionals will get back to you right away.

How are payments processed on Phivi?

All payments are securely processed by Stripe, Inc. Thousands of companies trust Stripe to send payments across the globe to users like you.

Are there any payment processing fees?

Stripe, Inc. charges a fixed fee and a percentage of the transaction each time you accept a credit or debit card payment. At this time, the Stripe fee is 2.9% + 30¢ per successful card charge, which is deducted from the Phivi order total before a payout is made to you.

Who pays the payment processing fees?

All payment processing fees charged by Stripe, Inc. are paid by vendors. The fees are automatically deducted from your Phivi order total before a payout is made to your bank account. The payment processing fee is in addition to the 5% transaction fee that Phivi charges per successful sale.

Do I have to process payments on Phivi?

The mission of Phivi is to save time and effort for both customers and vendors. By allowing customers to make a payment at the time of placing an order, a few unnecessary steps of the customer and vendor going back and forth is eliminated, which allows both sides of the transaction to secure the booking sooner.
Simply put, if a customer can choose between conveniently paying the vendor at the time of placing an order and manually paying the vendor in a few additional steps, most of the time the customer will choose the former. Make it easier for your customers to book you!

How do I transfer funds from my Stripe account to my bank account?

Transferring funds from your Stripe account is quick and easy right from your Stripe Dashboard.
  • Set up an automatic schedule to deposit funds to your bank account
  • Set up a manual transfer of funds into your bank account

Can I view my transaction history?

You may view your transaction history for payments and payouts to your bank by accessing your Stripe Dashboard here.

What can I do on my Stripe Dashboard?

Stripe Dashboard allows you to manage your personal information, view payments, and see payouts to your bank. Access your Stripe Dashboard here.

I made a sale on Phivi. When do I get paid?

For services that are scheduled on a date that is less than 90 days from when an order is placed, a payout to your bank account will be made on the next business day after the service is provided. For services that are scheduled greater than 90 days from the date when an order is placed, a payout will be made to your bank account 90 days after the order is placed.
Note: Although you can set your funds to transfer on a daily basis, your first payment can take 7-10 business days to go through. After your payment has successfully transferred, your schedule will be applied.

I am expecting a payout from Stripe but have not received it yet. What do I do?

To check your next payout date, please access your Stripe account here. If you are expecting a payout that you have not received yet, please email us at support@phiviapp.com so we can look into this for you.
Note: Your first payment can take 7-10 business days to go through. After your payment has successfully transferred, your payout schedule will be applied.

How do I contact a customer?

There are multiple ways to contact a customer. On the platform, you may send a direct message to them by opening up the specific order in question on the dashboard and typing a note in the Order Messages text box. You may also email them at the email address shown on the order receipt.

When do customers pay for an order?

Customers make a payment at the time of placing an order. These funds, less the payment processing fee and Phivi transaction fee, will be paid out to you when the services are rendered by you. For special details about payouts, please see here.

How will I be notified when I receive an order?

You will receive an email notification with detailed booking information at the email address you have on file with us. You will also be able to see all your orders on the Account Dashboard.

Do I need to send a separate invoice to the customer?

No, you do not need to send a separate invoice to customers. Order receipts with detailed booking information are automatically sent to the customer when an order is placed.

Can customers cancel an order?

Yes, customers can cancel an order based on the terms of your cancellation policy.

If a customer cancels an order, does Phivi notify me?

Yes, we will notify you immediately.

I need to cancel a booking. What do I do?

Please contact us immediately at support@phiviapp.com. To maintain the integrity of the marketplace, it is important that vendors keep their calendar up-to-date at all times. If we observe a pattern of cancellations by any vendor, Phivi reserves the right to suspend or terminate that account indefinitely.

The customer and I agreed to change the date of our booking. Is there anything I need to do?

Please inform us immediately of the change by emailing us at support@phiviapp.com with the Order #, Booking # and new Booking Date so we can update the booking details and calendars accordingly. In the meantime, to prevent any double bookings as a result of this change, please update the calendars for each of the affected products.

I need to make a change to an order that DOES NOT change the total dollar amount of the order. What do I do?

Please inform the customer immediately if you need to make any changes to an order. You may also inform us of the change by emailing us at support@phiviapp.com.

I need to make a change to an order that DOES change the total dollar amount of the order. What do I do?

Please inform the customer immediately if you need to make any changes to an order. If the total amount of the order changes, please email us at support@phiviapp.com so we can help you with this.

There’s a conflict between the customer and me. What do I do?

We recommend that vendors try to resolve any conflicts or issues directly with the customer. If, however, a resolution cannot be reached, please reach out to us at support@phiviapp.com and one of our professionals will assist you in the matter.

Will I be able to report a customer?

Yes, please contact us at support@phiviapp.com.

I have a question about my account. How do I contact Phivi?

You can contact us by email at support@phiviapp.com or by sending us a message here.

Is there a phone number where I can contact Phivi?

If you have any questions, please email us at info@phiviapp.com and one of our professionals will get back to you right away.

Where can I view announcements from Phivi?

From time to time, Phivi will send announcements to vendors about the platform and services. You may view them here.

I think my account was jeopardized. What do I do?

If you feel that your account was jeopardized, please email us immediately at support@phiviapp.com.

I deactivated my account. Can I get it back?

No, once an account is deactivated you will not be able to get it back and you will no longer be able to access any information from that account.

How do I deactivate my account?

Send an email to support@phiviapp.com using the email address you have on file with us and mention that you would like to deactivate your account. In the email, please provide your first name, last name, and email address so we can process your request.

I offer pickup only, not delivery. Can I make this clear to my customers and how do I do that?

Yes, when adding a new product, you will be asked to select the service types that you offer. You may select Pickup, Delivery, or both options. Customers can select from the options that you provide, so if you select Pickup only, then they cannot choose Delivery.

I offer delivery only, not pickup. Can I make this clear to my customers and how do I do that?

Yes, when adding a new product, you will be asked to select the service types that you offer. You may select Pickup, Delivery, or both options. Customers can select from the options that you provide, so if you select Delivery only, then they cannot choose Pickup.

I provide service at my location only. Can I make this clear to my customers and how do I do that?

Yes, when adding a new product, you will be asked to select the service types that you offer. You may select your location, client location, or both options. Customers can select from the options that you provide, so if you select My Location only, then they cannot choose Client Location.

I provide service at the client’s only. Can I make this clear to my customers and how do I do that?

Yes, when adding a new product, you will be asked to select the service types that you offer. You may select your location, client location, or both options. Customers can select from the options that you provide, so if you select Client Location only, then they cannot choose Vendor Location.

Can I allow customers to personalize their order?

Yes, when adding a new product, you will be asked if customers can customize their product. By selecting “allowed”, customers can choose to leave the product as is or to provide you with inspiration in the form of text or a link to something they like.

I offer set designs, and do not allow customization on my products. How do I make this clear to my customers?

When adding a new product and asked if customers can customize their product; select “not allowed”. By selecting “not allowed”, customers will not be prompted to provide you with inspiration.

How do I charge sales tax to my customers?

You may update your sales tax settings such as nexus locations and tax rates here. You may enable or disable these settings for individual products when adding a new product.

How do I charge a travel or delivery fee?

You may set a Travel or Delivery Fee by updating your settings here.

Can I restrict the numbers of miles that I am willing to travel or deliver?

Yes, you may update your settings hereCustomers cannot place an order with you if the Service or Delivery Address is not in your travel or delivery range.

Can I restrict the states in which I am willing to provide services?

Yes, you may select the states in which you provide services by updating your settings here. Customers cannot place an order with you if the Service or Delivery Address is not in a state where you provide service.